Shipping ,Return, And Damage Policies
* 30-Day Return Policy
You have 30 calendar days to return an item from the date you received it.
All merchandise must be returned in its ORIGINAL CONDITION IN ITS original packaging, unless the package is worn or damaged. So it will be up to the customer to re-package the merchandise. Package should be taped securely. It is very important that the returned items are in new, resalable condition in original packaging to receive credit. "Items should be received in the same condition it was sent"
*****Customer has to pay for return shipping.
If merchandise is returned damaged or with missing parts, the replacement cost will be deducted from customers credit.
*To Return Merchandise, Less Shipping cost:
*No Unauthorized returns will be accepted without an RGA Number ( Return Goods Authorization Number )
*A return Authorization number ( RGA# ) should be obtained by contacting: Hartford Building Products, LLC at 1-800-772-0314. Business Hours: 8:00 a.m. to 4:00 p.m. Eastern Time ( Ohio ).
*Once the Customer has obtained an RGA Number Customer must ship item(s) back to:
Hartford Building Products, LLC, 4810 State Route 7, Burghill, OH 44404 within Three (3 ) Business Days.
*Customer must write the RGA Number on the Outside of the Package.
*There will be no refunds issued on products which have been subject to misuse, improper application or installation, or altered products.
EMTEK PRODUCTS- All Emtek returns are subject to a 25% restocking fee.
**Emtek changes us 25% restocking for every return, this is why there is a restocking fee.
Customer must contact us so that we can contact Emtek to obtain an RGA number. Emtek will provide us with a RGA Acknowledgement Letter, which will have the RGA Number on it with instructions. We will email a copy of the RGA Acknowledgement Letter to our customer. Customer must follow Emtek's instructions on returning item(s ) to them.
PROCEDURES FOR DAMAGED ITEMS
It is your responsibility to note any damage or possible damage to UPS before accepting delivery.
You must Contact- Hartford Building Products, LLC. Toll-Free- 1-800-772-0314 . Hours Monday- Friday, 8:00 a.m. to 4:00 p.m. Eastern Time ( Ohio ) immediately.
The receiver must hold the package until the carrier picks up and inspects the damaged product.
We may ask you to help expedite the claim process by taking photos of the damaged package and product and emailing the pictures to us.
Please do not throw away any original packaging until UPS inspects it or if UPS contacts you and tells you otherwise, please get this in writing from them.
Do not assume that a Damaged Item in an Undamaged Box was sent this way. Carriers have been known to completely destroy a Package, and put the Damage Items in a New Box. The Packaging on the Box is Different than ours, which can easily be proved.