30-Day Return Window

You may return an item within 30 calendar days from the date it was received.

Condition of Returned Merchandise

• All merchandise must be returned in original condition.
• Items should be returned in their original packaging whenever possible.
• If the original packaging is worn or damaged, the customer is responsible for repackaging the merchandise securely.
• Returned items must be in new, resalable condition to qualify for credit.
• Items should be received in the same condition in which they were originally sent.

Return Shipping & Credits

• Customers are responsible for return shipping costs.
• If returned merchandise arrives damaged or with missing parts, the replacement cost may be deducted from the customer’s credit.
• Shipping charges are non-refundable unless otherwise stated.

Unauthorized Returns

No unauthorized returns will be accepted without an RGA number (Return Goods Authorization).

1. Contact Hartford Building Products, LLC at 1-800-772-0314 to obtain an RGA number.
2. Business hours are Monday–Friday, 8:00 a.m. to 4:00 p.m. Eastern Time.
3. Once you receive your RGA number, ship the item(s) within three (3) business days to:
   Hartford Building Products, LLC
   4810 State Route 7
   Burghill, OH 44404
4. Write the RGA number clearly on the outside of the package.
5. Refunds will not be issued for products that have been subject to misuse, improper application, improper installation, or alteration.

All Emtek returns are subject to a 25% restocking fee.

This fee applies because Emtek charges Hartford Building Products a 25% restocking fee on returned items.

Customers must contact us first so we can request an RGA from Emtek. Once Emtek provides the RGA acknowledgement letter and return instructions, we will email that information to the customer. Customers must follow Emtek’s return instructions exactly.

Please inspect your shipment at delivery. It is the customer’s responsibility to note any visible damage or possible damage with the carrier before accepting the package.

• Contact Hartford Building Products, LLC immediately at 1-800-772-0314.
• Business hours are Monday–Friday, 8:00 a.m. to 4:00 p.m. Eastern Time.
• The receiver must keep the package and damaged product until the carrier picks it up and inspects it.
• We may ask you to help expedite the claim process by taking photos of the damaged packaging and product and emailing them to us.
• Do not discard the original packaging unless UPS instructs you to do so. If they do, please obtain that instruction in writing.
• Please do not assume a damaged item in an undamaged box was packed that way. Carriers may re-box damaged shipments during transit.